IT Support & Maintenance
Day to day technical support for the machines and people that keep your business running. We diagnose faults, repair and upgrade hardware, keep systems patched and current, and stay reachable when something stops working.
Our services
Services
Eighteen service categories covering everything your business needs to stay connected, secure and running, delivered by one team.
What your business needs
One team for the whole stack
Pick the category you need today. Most clients start with one and hand us the rest once they see the difference.
Remote IT Support
Fast, secure assistance delivered over an encrypted remote session, so most problems are resolved in minutes rather than waiting on a site visit. Ongoing remote management is available for businesses that want issues caught before staff notice them.
Remote technical assistance
Remote system management
Remote monitoring
Remote configuration
Remote troubleshooting
Remote CCTV and device access
Networking & Internet
Networks designed, installed and tuned around how your business actually works. We handle the survey, the cabling, the equipment configuration and the documentation, wired and wireless alike.
Network design and installation
Network configuration and management
Wired and wireless networking
Wi-Fi solutions and coverage planning
Internet setup and configuration
Internet services
Router and switch configuration
Bandwidth management
Network troubleshooting
Network infrastructure
Network equipment installation
Cisco Solutions
Supply, installation and configuration of Cisco networking hardware for businesses that need enterprise grade reliability. We size the equipment to the site, configure it properly and document what was done.
Cisco routers
Cisco switches
Cisco access points
Cisco hardware supply
Cisco IOS configuration
VLAN and trunking configuration
Routing and switching setup
Cisco firewall and security configuration
Cisco VPN configuration
Cisco network management
Cisco installation and maintenance
MikroTik Solutions
Full MikroTik capability from supply through to advanced RouterOS configuration. Hotspots, firewalls, VPN tunnels and bandwidth control, built and documented so the setup stays maintainable.
MikroTik routers
MikroTik switches
MikroTik access points
MikroTik wireless solutions
RouterOS configuration
Firewall and routing configuration
Hotspot solutions
VPN configuration
MikroTik network management
MikroTik installation and maintenance
MikroTik products and accessories
Fiber Optic Services
Fiber work carried out to measurable standards. Installation, fusion splicing, termination and testing, handed over with the loss budget and test results so the link performance is documented rather than assumed.
Fiber optic installation
Fiber optic splicing
Fiber optic testing
Fiber optic maintenance
Fiber infrastructure solutions
Fiber network deployment
Fiber optic equipment and accessories
Satellite Services
Satellite communication systems installed, aligned and configured for sites where conventional connectivity is unavailable or unreliable, with ongoing maintenance to keep the signal stable.
Satellite installation
Satellite configuration
Satellite maintenance
Satellite systems and equipment
Satellite accessories
CCTV & Surveillance
Camera systems specified around what you actually need to see. IP and analog installations, recorder configuration, retention planning and secure remote viewing from phone or desktop.
CCTV installation
IP camera installation
Analog camera systems
NVR and DVR installation and configuration
CCTV maintenance
Remote CCTV access
CCTV networking and configuration
Cybersecurity
Practical security work that reduces real risk: hardening systems, closing exposed services, controlling access, monitoring for trouble and responding when something does get through.
Security assessment and hardening
Firewall configuration
VPN and secure remote access
Access control and user management
Email security
Patch and update management
Monitoring and incident response
Security consulting
Servers & Infrastructure
Servers built, configured and maintained for reliability. Windows and Linux, physical or virtual, including migrations carried out without taking the business offline.
Server installation
Server configuration
Server maintenance
Server management
Server deployment
Windows Server
Linux Server
Local web server installation
XAMPP, WAMP and IIS installation
Server migration
Server backup and recovery
Domains & Web Hosting
Domains registered and managed, hosting provisioned and looked after. Shared, VPS and dedicated, with cPanel, Plesk and WHM administration, SSL and migrations handled for you.
Domain names and registration
Domain management and renewal
DNS management
Web hosting
Shared hosting
VPS hosting
Dedicated server hosting
cPanel hosting and management
Plesk hosting and management
WHM management
Hosting migration
Website migration
Email hosting
SSL installation and configuration
Hosting server management
Software & Development
Websites, applications and custom software built to fit the way your business operates, then deployed, secured and supported rather than handed over and forgotten.
Software development
Custom software solutions
Web development
Web design
Web applications
Local web applications
Mobile application development
Android and iOS applications
.NET development
Software deployment
Scripts and web deployment
Website deployment
Automation & Smart Solutions
Repetitive manual work replaced with systems that run themselves. Reports, backups, alerts and cross system integrations, built once and left running reliably.
Business automation
IT automation
Custom automation solutions
Smart technology solutions
System integration
Custom IT solutions
Data & Backup
Protecting the data the business cannot afford to lose, and recovering it when something goes wrong. Automated backups, tested restores, and recovery from failed drives and corrupted systems.
Data recovery
Data backup
Backup solutions
System recovery
Data migration
Server backup
Website and hosting backup
Backup management
Hardware
Supply, installation and maintenance of business IT hardware, specified to the job rather than to a catalogue. Workstations, servers, networking equipment and the components that go in them.
Computer hardware
Laptop hardware
Server hardware
Networking hardware
Routers
Switches
Access points
Storage devices
SSDs and HDDs
RAM and components
Printers and peripherals
Hardware upgrades
Hardware diagnostics
Hardware procurement
Software & Licensing
Licensed software sourced, deployed and kept current across your machines, including operating systems, business applications, drivers and the updates that keep them secure.
Operating systems
Business software
Licensed software
Software installation
Software configuration
Software updates
Drivers and utilities
License management
Software troubleshooting
Software procurement
Internet & Computer Accessories
The cables, connectors and small equipment that determine whether an installation works properly. Supplied to specification instead of whatever happened to be in stock.
Network cables
Ethernet accessories
Fiber optic accessories
Patch cords
Patch panels
Network adapters
USB and connectivity accessories
Wi-Fi accessories
Routers and modems
Power and connectivity accessories
Computer accessories
Laptop accessories
Server accessories
Installation & Deployment
Complete installations delivered on site or remotely, scheduled around your working hours and tested before handover, with documentation covering what was installed and where it runs.
Site survey and planning
Hardware installation
Network installation
Structured cabling installation
Equipment commissioning
Hosting deployment
System deployment
IT infrastructure deployment
On site and remote configuration
Out of hours installation
Testing and handover documentation
Why Nemer IT Solutions
Smart, reliable IT that actually gets delivered
We do not just drop off equipment. We design the setup, install it properly, document it and stay reachable afterwards. Our team pairs years of hands-on field work with infrastructure that is built to be secure, scalable and shaped around how you actually work.
- Customer focusedSolutions sized to your business, not to the biggest invoice.
- Professional teamCertified engineers who explain what they did in plain language.
- Experience & expertiseDecades of field work across fiber, networks, servers and software.
- Support that answersA real person on the phone, on site or on a remote session.
Coverage at a glance
On-site workBeirut & Mount Lebanon
Remote supportAnywhere, 24/7
First responseUnder 30 minutes
Emergency call-outSame day
ReportingWritten after every job
63+Businesses
157+Customers
5.0Rating
Support levels
Three ways to reach an engineer
Remote session
Secure screen sharing for software, email, printing and configuration problems. Usually resolved on the first call.
On-site visit
For cabling, hardware, cameras and anything that needs hands on the equipment. Scheduled or emergency.
Managed monitoring
We watch the links, servers and backups and act on alerts before they turn into an outage you notice.